Sacramento, CA 95655
phone: (916) 366-8969 * web-page: http://www.GoGlen.com

SUMMARY:
I have a broad array of testing and integration experience – both hardware and software. I thrive on challenges, and am extremely adept at mastering new technology and processes. Additionally, I have borne an increasing responsibility in leading and managing both technical projects and people.

SKILLS SUMMARY:

• Processes: Black & White Box testing, SOA development, SDLC, risk management, budgeting
• Operating Systems: All MS Windows, UNIX, OS/2, DOS
• Languages: HTML, Java, XML, SQL, C/C++, Perl, Pascal, scripting
• Hardware: Desktops, laptops, network, peripherals
• Networks: TCP/IP, Windows XP, UNIX, VPN, DSL, ISDN
• Major Software: MS Office/Exchange/Project, Lotus Notes, Oracle, Exstream Dialogue, Clearcase

5/00 - Present DST Output (A Division of DST Systems), El Dorado Hills, CA

2005 - Present: Senior Software Quality Analyst, Client Systems

• Analyze new projects to determine complexity, time and resources needed
• Determine dollar quote for both software testing and coding phases
• Interview and train new QA’s and developers
• Meet with clients to determine their needs and ensure software exceeds their expectations
• Lead multiple QA’s on large software development projects for new, high-visibility clients
• Participate in architectural development and code review meetings
• Represent department in company-wide strategic planning projects
• Ensure client projects comply with our corporate Software Development Life Cycle
• Pilot test new processes to evaluate benefit, such as adapting client’s unique data into XML schema that can utilize SOA library applications to process and format it for printing and billing

• Analyze, develop and perform test plans; write custom test data to verify new software systems and upgrades of current systems
• Perform both Black Box and White Box testing; debug software (Java, Perl, C, XML schema, etc)
• Pilot new software development project using Exstream Dialogue (testing & debugging)
• Develop custom automation QA scripts, procedures and processes for department
• Manage QA testing phase to ensure client expectations and postal regulations have been met
• Troubleshoot broken production runs to determine source of error (bad client data or software bug), as well as Connect:Direct (NDM) connectivity issues
• Provide 24-hour on call support for projects & research software quality issues
• Set up and configure departmental web server and employee database
• Perform configuration management tasks in Clearcase, including code version control, compiling and environment setup & documentation
• Develop often unique solutions to meet complex needs of clients’ statements
• Perform risk analysis for scheduling defect resolution
• Determine ideal disaster recovery solution to fit client’s needs
• Team clients include banks, investment, securities, brokerages, utilities & long distance companies

3/98 - 12/99 Hewlett-Packard, Roseville, CA
Computer Consultant, Network Peripheral Solutions Division
Year 2000 Test Strategy & Design

• Manage testing team and provide technical support to other team members during Year-2000 application testing phase
• Determine application priorities, enabling efficient scheduling of test resources
• Coordinate application usability testing for replacement applications, determine technical feasibility and assist with division-wide application implementation
• Analyze legacy applications to identify Y2K issues or general bugs & find solutions
• Develop SQL query formulas for integration with Acumate software and Y2K testing of the underlying Oracle database structure
• Assist application developers integrating Y2K upgrades into code

6/94 - 1/98 Intel Corporation, Folsom, CA
Programmer / Analyst, Field Sales Organization
Client-Server & Remote Access Specialist

• Interview, hire and manage contractors
• Manage technical teams responsible for installing standard software loads during annual training sessions, worldwide conferences and training sessions, including Mexico, Canada, Hong Kong, Brazil and China
• Arrange pre-event network connectivity (such as ISDN drops in hotels and conference centers), hardware transport, delivery, setup and configuration
• Manage technical projects, including identifying solutions, creating proposals, cost-benefit analyses, GANTT charts and managing hardware and time resources
• Administer Windows NT, Lotus Notes, Novell and Banyan Vines servers
• Evaluate new technology and recommend hardware purchases for all client-related equipment, including notebooks, desktops, modems, xDSL and VPN, wireless remote access, encryption, printers and backup solutions
• Design and implement automated standard notebook and desktop software loads for Intel field sales personnel, based on Windows 3.x/95 and Lotus Notes 3.x/4.x, including data migration
• Design, set up and maintain ISDN Remote Access connectivity for >100 home office locations throughout North and South America, based on Gandalf, Jetstream, and US Robotics technology
• Set up & maintain dialup RAS connectivity solution for over 800 field sales users based on NT RAS and Security Dynamics (SecureID)
• Provide 24-hour, 3^rd level support to field sales personnel worldwide on all client-related issues and technology (ISDN, network & mail connectivity, RAS, notebooks, Win95, etc)
• Provide on-site training to field sales personnel worldwide on usage of new equipment and software, in addition to technical support for other trainers during events and conferences

7/93 - 5/94 National Center For Farmworker Health, Inc, Austin, TX
Data Systems Manager

• Hire and manage computer contract personnel, design & coordinate wiring of new office building
• Purchase, install and maintain all hardware & software, including LANtastic network, BBS, and automated fax system
• Provide internal technical support for all employees
• Conduct formal training sessions on DOS, Windows 3.1 and other software applications

1/92 - 8/92 IBM Corporation, Rochester, MN
Network and Resource Management, IBM AS/400

• Functional Verification and correction of resource management code in OS/400 V2R1
• Develop resource management tools in PL/MI to assist in the development of OS/400 V2R2
• Develop code to help facilitate hardware upgrades of the AS/400

1/91 - 6/91 IBM Corporation, Austin, TX
Functional Verification Testing, IBM OS/2

• Write, debug and execute test cases in C, Fortran, Pascal and COBOL containing embedded SQL statements, run from OS/2 Database Manager to DB2 systems
• Trace errors in the development build of Database Manager and release when stable
• Train new employees and contractors on system and software usage and testing strategies

8/90 - 1/91, 8/91 - 12/91 UT-Austin Student Microcomputer Facility, Austin, TX
Software Consultant / Lab Research Assistant II

• Team lead and network administrator of lab's Novell network (Token Ring and AppleTalk)
• Responsible for software and hardware maintenance on all of the IBM computers, including the Novell server
• Assist students in the operation of many software applications on the Apple Macintosh, IBM and Amiga computers

EDUCATION:

The University of Texas at Austin -- B.Sc. Computer Sciences, May 1994
King Edward VI (British High School) Norwich, England. -- 10 'O', 2 'AO' and 2 'A' Levels

REFERENCES:
Available upon request.

SKILLS (Detail):

• Processes: Black & White Box testing, SOA development, SDLC, risk management, project management, resource (time and money) management
• Operating Environments: Windows XP, XP Professional, 2003, 2000, NT WS & Server, 98, 95 & 3.1, UNIX (AIX 5.3, 4.3, Solaris, Linux), OS/2, DOS, OS/400, Apple Mac OS 6-X
• Languages: HTML, Java, XML, SQL, Pascal, C++, Perl, FORTRAN, Assembly Language, COBOL, IBM PL/MI, Windows & DOS scripting
• Hardware: Laptops & peripherals (docking stations, PCMCIA, PDAs, etc), PC desktops down to the component level (motherboards, CPUs, PSUs, disks, cabling, network & cards) & printers
• Networks: TCP/IP (wired, wireless & encryption), Windows XP/2000, UNIX, OS/2, Banyan Vines, Novell Netware, LANtastic & Appletalk
• Connectivity: TCP/IP, DSL, VPN, 10/100/1000 (w/ Jumbo Frames) mbit switches, 802.11 a/b/g/pre-N, Connect:Direct (NDM), firewalls, ftp, telnet, SSH & rlogin, ISDN, Gandalf ISDN, RAS via dialup, Banyan/Vines, IPX/SPX, switches, routers & hubs
• Major Software:
  Client/Server: MS Exchange, IIS, Outlook, Outlook Express, Lotus Notes, cc:Mail, POP3 and IMAP, SMTP and MIME
  Database: Oracle 7 & 8, Acumate (multi-dimensional database), IBM DB2, MS Access
  Administration: Clearcase, PCAnywhere, Windows Remote Terminal, Remote Task Manager
  Security: Firewalls, Security Dynamics, Encryption, Cisco VPN, McAffee, Norton & F-Protect Antivirus
  Web: MS Frontpage, Mozilla/Firefox/Netscape, Internet Explorer
  Productivity: MS Office, WordPerfect, MS Project
  Specialty Software: Exstream Dialogue, Exact MAX ERP (Enterprise Resource Planning)
  Utilities: Backup/Restore, data recovery, encryption, communications, compilers, video & audio encoding, compression, hardware & software RAID