Glen Graham
Sacramento, CA · (916) 366-8969
SUMMARY:
Savvy,
results-oriented business and software quality analyst with 20 years experience in the industry. Broad background in data
modeling, risk analysis, documenting business requirements, software
development and ITIL. Experience includes HP Quality Center, testing
SOA, Perl, Java and Oracle applications, and documenting gaps in data and
programming design. Excellent written and verbal skills.
WORK HISTORY:
Health Net Federal Services Rancho Cordova,
CA
5/2010 –
Present: Senior Business Analyst (contractor)
· Defining the
business and functional requirements to implement NIST Level 2 secure website
identity management and user provisioning for the TRICARE North T-3 Contract
· Integration with
DMDC (US Defense Manpower Data Center) to utilize DS Logon for secure
validation of DoD-supplied credentials for military
personnel and DoD employees to support Single Sign-on
in a Federated environment, utilizing Day CQ5 Web Content Management system
· Develop
whitepapers to outline business requirements and associated proposed solutions
for government and internal approval
· Create
wireframes and use cases for usability review, business approval and
development
· Ensure all
facets of the project comply with various security requirements such DIACAP
certification, HIPAA, and internal privacy policies such as access to PII and
PHI
· Previous project
entailed defining and designing a web-based tool to determine a beneficiary’s
prior authorization or referral requirements, and benefit coverage based on
various factors such as place of service, plan type and CPT code. Functionality of this solution was designed
to leverage the capabilities of Day CQ5 WCMS to expedite implementation and
maintenance
· Projects
developed under the waterfall and agile SDLC processes
California ISO Folsom, CA
2/2008 –
9/2009: Software Release Manager (contractor)
· Managed software
release program for the multi-year MRTU program until it went live 4/2009
· Defined, documented
and implemented ITIL Release Management program for the entire company
utilizing processes established for the MRTU program
· Created process
diagrams to establish the new Change and Release Management roles
· Negotiated
· Mitigated
defects from HP Quality Center with Perforce changes and scheduled releases
· Scheduled
deployment tasks amongst Unix, Oracle, Windows and Actuate administrators
· Analyzed
Tripwire reports to correlate alerts with approved changes and releases
· Migrated MRTU
releases from home-grown tool handling 300 changes per month, to BMC Remedy
(ITSM v5) handling a peak of over 500 changes per month across 9 environments.
· Facilitated
daily meetings to review software changes, release schedules and environment
use to determine staffing resources for the next 24 hours
· Coordinated
system-wide software upgrade installations during WDSL updates to minimize
downtime, factoring in data flow and frequency over the SOA layer
· Provided backup
for Change and Configuration Managers
· Piloted BladeLogic for software releases
· Coordinated
releases and resources for shifts spanning 16 hrs/day,
7 days/week
3/2007 –
12/2007: Software Quality Analyst (contractor)
· Created complex
use cases to test all aspects related to Operational Testing on MRTU
applications under development using
· Diagramed data
flow from the MRTU applications communicating across the SOA layer to determine
bottlenecks and establish sufficient redundancy
· Hardware
platforms included standalone, clustered and blade servers
· Developed test
plans from the use cases to simulate every type of hardware failure in order to
validate backup/restore/failover processes
· Wrote use cases,
test plans and performed QA validation of HP Openview,
BMC Remedy v7 and BladeLogic rollouts, as well as
other internal applications such as budget tools and automated reports
DST Output (a division of DST Systems)
2005 –
3/2007: Senior Software Quality / Business
Analyst, Client Systems
· Met with clients
to determine their needs and help establish mutual expectations prior to
contract negotiations
· Documented
client’s business requirements in order to develop application design and rules
· Participated in
software architecture meetings to prototype the design of the independent
components that make up the custom application for the client
· Diagramed data
flow from client transmission, through our applications to the print floor
· Analyzed upgrade
projects to determine complexity, time and resources needed
· Ensured client
projects complied with our corporate Software Development Life Cycle (both
incremental and waterfall models, depending on the project)
· Created uses
cases to review with team and client prior to developing test plan and cases
· Troubleshoot
failed software runs to determine cause (data, code, connectivity) to assign to
appropriate resources for resolution or emergency workaround due to contract
time constraints
· Performed risk analysis
for scheduling defect resolution
· Interviewed and
trained new QA’s and developers
· Led multiple
QA’s on large software development projects for new, high-visibility clients
· Represented
department in company-wide strategic planning projects
2000 - 2005: Software Quality Analyst I /
Software Quality Analyst II, Client
Systems
· Wrote use cases,
developed and performed test plans; wrote custom test data to verify software
upgrades
· Performed both
Black and White Box testing; debugged software (Java, Perl, C, XML schema, etc)
· Piloted new
software development project using Exstream Dialogue
(testing & debugging)
· Pilot tested new
processes to evaluate benefit, such as adapting client’s unique data into XML
schema that could utilize SOA library applications to process and format it for
printing and billing
· Provided 24-hour
on call support for projects & researched software quality issues
· Developed custom
automation QA scripts, procedures and processes for department
· Managed QA
testing phase to ensure client expectations and postal regulations had been met
· Performed code
management tasks in Clearcase, including version
control, compiling and setup
· Developed often
unique solutions to meet complex needs of clients’ statements
· Determined ideal
disaster recovery solution to fit client’s needs
· Clients included
banks, investment, securities, brokerages, utilities & long distance
companies
3/98 – 12/99 Hewlett-Packard Roseville,
CA
Network
Peripheral Solutions Division (consultant
via Kelly Technical Services)
Year 2000
Test Strategy and Design
· Managed testing
team and provide technical support during Year-2000 application testing phase
· Developed SQL
queries for integration with Acumate software and
testing of Oracle databases
· Assisted
application developers integrating Y2K upgrades into code
· Determined
application priorities, enabling efficient scheduling of test resources
· Coordinated
application usability testing for replacement applications, determined
technical feasibility and assisted with division-wide application
implementation
· Analyzed legacy
applications to identify Y2K issues or general bugs & find solutions
6/94 – 1/98 Intel
Corporation Folsom,
CA
Systems
Analyst, Field Sales Organization
Client-Server
& Remote Access Specialist
· Designed, set up
and maintained ISDN Remote Access connectivity for >100 home office
locations throughout North and South America, based on Gandalf, Jetstream, and
US Robotics technology
· Designed and
implemented automated notebook and desktop software loads for sales personnel
· Provided 24-hour
3rd level support to field sales personnel worldwide on all
client-related software and hardware, and the ISDN remote access network
· Interviewed,
hired and managed contractors
· Managed
technical teams responsible for installing standard software loads during
worldwide conferences and training sessions, including
· Arranged
pre-event network connectivity, hardware transport, delivery, setup and
configuration
· Administered Windows
NT, Lotus Notes, Novell and Banyan Vines servers
· Evaluated new
technology and recommended hardware purchases for all client-related equipment,
including notebooks, desktops, modems, xDSL and VPN,
wireless remote access and encryption
· Set up &
maintained dialup RAS connectivity solution for over 800 field sales users
based on NT Remote Access Server and Security Dynamics (SecureID)
· Provided on-site
training to field sales personnel worldwide on new equipment and software
PREVIOUS JOB EXPERIENCE: 8/90 – 5/94 (available upon
request)
IBM Rochester,
IBM Austin,
EDUCATION:
The
King
Edward VI (
REFERENCES: On my LinkedIn profile, and available upon
request.
SKILLS (Detail):
· Processes: Release Management, Change Management,
Configuration Management, ITIL v3, Black & White Box testing, SOA development,
Waterfall, Iterative & Agile SDLC, risk management, disaster recovery,
project management, resource (time and money) management
· Operating Environments: Windows 7, XP
Professional, 2003, 2000, NT, UNIX (AIX 5.3, 4.3, Solaris, Linux), OS/2, DOS,
OS/400, Apple OS 6-X
· Languages: HTML, Java, XML, SQL, Pascal, C++,
Perl, FORTRAN, Assembly Language, COBOL, IBM PL/MI, Windows & DOS scripting
· Hardware: Laptops & peripherals (docking
stations, PCMCIA, PDA’s, etc), servers & desktops
at the component level (motherboards, CPU’s, PSU’s, disks, cabling, network
& cards) & printers
· Networks: TCP/IP (wired, wireless &
encrypted), Windows XP/2000, UNIX, OS/2, Banyan Vines, Novell Netware,
LANtastic & Appletalk
· Connectivity: TCP/IP, DSL, VPN, 10/100/1000 mbit switches (incl. jumbo frames), 802.11 a/b/g/n, Connect:Direct (NDM), firewalls, ftp, telnet, SSH &
rlogin, ISDN, Gandalf ISDN, RAS via dialup, Banyan/Vines, IPX/SPX, switches,
routers & hubs
· Major Software:
Client/Server: MS Exchange, IIS, Outlook,
Outlook Express, Lotus Notes, cc:Mail, POP3 and IMAP,
SMTP and MIME
Database: Oracle 7 & 8, Acumate
(multi-dimensional database), IBM DB2, MS Access
Administration: Tripwire, BMC
Remedy, Mercury Quality Center, Perforce, BladeLogic,
AnthillPro, Clearcase,
PCAnywhere, Windows Remote Terminal, Remote Task Manager
Security: HP Openview,
Firewalls, Security Dynamics, Encryption, Cisco VPN, McAffee
& Norton Antivirus
Web: MS FrontPage,
Mozilla/Firefox/Netscape, Internet Explorer
Productivity: MS Office XP, 2003, 2007 & 2010,
MS Project, Sharepoint & Visio
Specialty Software: HP Exstream Dialogue, Exact MAX ERP (Enterprise Resource
Planning)
Utilities:
Backup/Restore, data recovery, encryption, communications, compilers, video
& audio encoding, compression, hardware & software RAID